I have worked in NHS for 10 years – best course I have ever attended!

I really enjoyed our customer service course with Paul – he is very knowledgable & engaging.

I didn’t want to come, but really glad I did – Engaging, fun, useful and easy to put into action

Really enjoyed it, it’s the only target training that’s been really useful and interesting and fun.

Reception lead, GP Practice

Paul Lindfield

Engagement Manager

With over 20 years of commercial experience including Leadership, Team Development, Coaching and Training, Induction and On-Boarding; I bring knowledge and expertise in recruiting, developing and nurturing high performing Individuals and Teams through effective leadership, individual & team coaching to develop skills & behaviours.

I describe myself as a dedicated and self-motivated Development Leader; my passion lies in finding ways to interpret the complex & challenging into pragmatic simplicity, empowering people to achieve. I get the greatest satisfaction and reward through enabling others to succeed.

My qualifications include ILM Level 5 Coaching & Mentoring with a breadth of experience in leadership, induction, change techniques, coaching & development tools and approaches.


  • Business & Personal Coaching

  • Group Facilitation

  • Training Needs Analysis – Skills & Capability Development

  • Sales & Customer Service; Communication, Influencing

  • Leadership & Management Development

  • Recruitment and Interviewing Skills

  • Induction