The Practical Signposting Implementation Programme is designed to enable practices to deliver fast implementation of a practice-led signposting framework, to reduce patient demand on GP appointments & secondary care.
Our programme focuses on working with 2-key decision makers from each practice over a 6-8 week period.
The programme consists of 4 x 0.5-day workshops that are designed to provide you with all you need to develop & implement an effective signposting strategy. Each programme will have a maximum of 6 practices attending.

We provide project implementation plans, guidance, tools & support; it is important the practice has its own project team to develop the processes, plans, and action the implementation.
  • Together we explore:
    • Potential improvement opportunities - e.g. to reduce demand on GP appointments by up to an average of 25-30% (pre-covid) or readdress the balance of triage vs services available post covid
    • How to implement & embed signposting processes across the practice¬†
    • Identifying potential barriers to implementation & solutions to overcome through following a change framework
    • How to focus priorities & communications that bring the practice together through shared project delivery
    • Benefits of encouraging a whole team approach, driving consistency & buy-in
    • The tools, resources & frameworks to implement Signposting within practice quickly, simply & effectively
    • Importance of training & communication to Reception/Patient Coordinators to recognise why signposting is beneficial & the part their role plays
    • Ideas for communication with patients & helping them to understand
    • Share learnings & best practice from projects delivered to over 130 practices

Part 1 (Week 1):

In this session we explore & understand the importance & benefits of Signposting in the patient care journey.
We give you access to the Resource Portal & the project plan, then discuss potential opportunities for your practice.
By the end of the session you will have a project plan, access to Resources & actions to take back to your practice.

Part 2 (Week 2):

The second session starts with progress updates, sharing of challenges & findings.
We then look at measurement, evaluation & feedback mechanisms. Followed by a look at the 'people' elements of the project - embedding & sustaining change.
Again you will leave with further information, insight & the actions for next steps.

Part 3 (Week 4):

Part three starts again with updates, challenges & findings. This session focuses in on processes & signposting guides, communication & change plans. Finally finishing on success criteria linked to confirmed measures & evaluation. You will leave this session with all you need to get your project going or moving - it's over to you for a few weeks to implement plans & actions.

Part 4 (Week 6-8):

The final session is between 6-8 weeks later, giving practices time to start to implement plans. The session focusses on progress, successes to date & allows time for any questions/hurdles or challenges that may arise. We discuss overcoming challenges, keeping the project moving & revisiting any areas the group requires.

Online Resources

  • As part of the programme you get access to a...
    • Signposting Online Resource Portal that contains:
      • Project Planning Tools
      • Survey Templates
      • Communication Ideas & Resources
      • Various Signposting Guides & Processes
      • Buy-in Presentations
      • Measurement Ideas & Resources

  • All our frameworks, tools & processes are easily adapted to the individual needs of each practice.

To find out more about our Practical Signposting Programme & other services we offer, 

download our Brochure here...

If you would like some more information about our Practical Signposting Programme or to find out how to book please fill in the form below or ring Lucy on 07800 842322

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