Admin Staff Trained
Practices Worked With
Patients Benefited

Working with General Practice and Healthcare teams since 2015

Building bespoke & real-world training that meets the needs of you & your staff

Frontline Training

Our Frontline Programmes are designed specifically for operational staff that deal directly with patients, for example - Reception / Patient Co-ordinators / Care Navigators / Admin

The Frontline Excellence Academy provides the option for staff team’s to have continual and focussed development that has been specifically designed.
There are 2 ways to learn - either Face to Face or Live Online.

Simply choose from the 5 programmes below:
  1. Mindset Matters
  2. Positive & Proactive Communications
  3. Productive Conversations in Challenging Situation
  4. Skills for Confidently Signposting Patients.
  5. Creating Space

“The Development People understand primary care and the challenges the team face. Their training to our practices has been transformational.”

Louise Greenwood, Director of Education, Training & Development
Wessex LMC

Team Leader Programme

Our Team Leader Programme has been designed for new and existing Team Leader/Managers working with admin, reception, nursing and operations

This workshop allows you, as a new or existing Team Leader/ Manager, to spend time with peers, gain new tools & techniques, and take time to reflect on the needs of your team. It will enable you to develop & support your team effectively and identify ways to overcome current challenges.

Together we:

  • Define the role of Team Leadership within a successful practice through a whole team approach
  • Explore what leadership is..
    • The impact it can have on teams, patients & the wider practice
    •  Managing change & communication
    • Supporting people & creating accountability
    • Getting the best out of your team
    • Mindset & motivation
    • Consider how the Team Lead/Manager role can support the Practice Manager for efficiency & effectiveness

Away Days/Away Days

We also work with practices and PCN's to delivery bespoke workshops for small or large teams.

If you would like more information on any of our solutions, or would like to request a FREE initial consultation, please complete the enquiry form below or call Lucy on 07800 842 322

Contact us