Dates:
Tuesday 10 June 25
Time:
9:30 - 12:00
Location:
Live Online via Zoom
Course Type:
Healthcare
Course description:
This programme focuses on enhancing Reception & Admin communication. We look at fostering positive conversations and proactive thinking. We also introduce the ‘Heart of the Surgery’ Model that provides a framework for having effective conversations with patients leading to more productive outcomes.
Objectives:
- Understanding how we respond to people, and the impact this can have on patients/colleagues
- Defining communication using real-life scenarios
- Navigating the subtleties of body language, focus, and words - the impact on a perosn’s ‘State’
- Reframing perspectives - a tool for positive thinking
- Recognising the importance of active listening
- Exploring motivation, intention, and behaviour
- The Perspective House concept
- Impact Loop dynamics
- The Heart Model
Benefits:
- Pay by card
Who should attend?
- All Frontline Staff - Admin, Reception, Secretaries, Dispensary - we invite Team Leaders too
Price:
£65.00 excluding VAT
Enquire about the course
Includes:
- Resources and Tools to take away
- Opportunity to work with peers to share knowledge, challenges, and experiences
- Manager Support Pack with Coaching Tools to help embed the learnings in the workplace
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