Dates:
Tuesday 17 June 25
Time:
9:30 - 12:00
Location:
Live Online via Zoom
Course Type:
Healthcare
Course description:
This Frontline programme focusses on handling conflict & challenging situations through building understanding & skills; giving patient facing
operational staff confidence & tools to handle these conversations, reducing escalation.
Objectives:
- Defining conflict
- Examining the root causes of conflict
- Identifying common triggers in individuals
- Utilising the 0-10 scale to shift someone's position
- Facilitating productive conversations
- Exploration of personal triggers and reactions
- Empowering individuals to choose proactive responses
- Practical tools for managing and emptying our bucket!
Benefits:
- Pay by card
Who should attend?
- All Frontline Staff - Admin, Reception, Secretaries, Dispensary - we invite Team Leaders too
Price:
£65.00 excluding VAT
Enquire about the course
Includes:
- Resources and Tools to take away
- Opportunity to work with peers to share knowledge, challenges, and experiences
- Manager Support Pack with Coaching Tools to help embed the learnings in the workplace
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