Dates:
Tuesday 24 June 25
Time:
9:30 - 12:00
Location:
Live Online via Zoom
Course Type:
Healthcare
Course description:
In this programme we look at HOW the signpost options are ‘Framed’ for patients. We focus on positively selling the available options, whilst providing education for patients and encouraging proactive buy-in, rather than ‘ I only want to see the GP!’.
Quite often, other services can come across as a poor 2nd choice for patients. We reset this thinking and look at how staff can actively promote these fantastic services!
Objectives:
- The Evolution of the Reception Role
- Benefits & Impact of Signposting
- Building knowledge & confidence in Signposting guides, processes & procedures
- The Signposting process; exploring how to use techniques for ....
- - Framing the conversation
- - Gaining information
- - Asking Signposting questions
- - Presenting solutions
- - Handling push back
Benefits:
- Pay by card
Who should attend?
- All Frontline Staff - Admin, Reception, Secretaries, Dispensary - we invite Team Leaders too
Price:
£65.00 excluding VAT
Enquire about the course
Includes:
- Resources and Tools to take away
- Opportunity to work with peers to share knowledge, challenges, and experiences
- Manager Support Pack with Coaching Tools to help embed the learnings in the workplace
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